Today’s passenger is spoilt for choice, with a wealth of information at their fingertips through an array of apps on their devices. Yet while passengers can find out fare information or when their next tram is arriving at the touch of a button, the operations team delivering the service is often left behind – both in terms of the systems they are using and the information they can access. So why has this happened, and what can we do to improve it?
Often the issue is not a lack of technology, but instead too much technology. Operators implement large IT systems on the understanding that they are a panacea, only to realise that they have too many features, are difficult to use and don’t interact smoothly with other systems in the organisation. On the other side of the coin we see many teams drowning in a sea of spreadsheets and paper-based processes. While these definitely have a part to play in some roles, they can also be problematic as they require a lot of manual intervention and a serious Excel obsession!
Ultimately both options can lead to frustration for the end user, impacting their ability to do their job effectively. One such user is the incident manager, a critical role which requires liaison with multiple stakeholders to quickly log, resolve and report on incidents. Vital to efficient service delivery, the information they need to be most efficient is often not readily available.
Having an integrated, user-friendly system that enables the right information to be delivered in real-time can quickly deliver benefits for the incident manager, the operator, and ultimately the passenger.
The right information – in the palm of your hand
Transit9 offers transport-specific, integrated software which works with your existing systems to allow users to share information seamlessly and in real-time. Designed and built with the end user in mind, it allows team members to set-up or receive notifications and easily and quickly report on key data points. With the relevant information available in an instant, duplication and the potential for errors is reduced and communication is improved.
This transparency and sharing of information across teams improves collaboration to support a modern operations team. For the operator, the benefits are immediate and can ultimately provide a better service, minimising delays and missed services and keeping the network working to its full potential. This all equals happy passengers!
> This sponsored article feature appeared in TAUT 1014 (June 2022)